CS客服专员

到岗时间：1个月之内 婚况要求：不限婚况 Major Responsibilities 主要职能： 1. According to the updated quotation system requirement of the company, quote to the customer in written form;按照公司现行报价系统要求，负责对客户进行书面报价；
2. According to the work flow to receive and complete the order process, and link up to the relevant department for the order execution based Ｏn the order requirement;按照工作流程，受理客户订单，并根据订单情况，与公司相关部门衔接订单及合同的执行；
3. Communication and Coordination to the customers for daily business;负责与客户的沟通及协调工作；
4. Filing and management of orders and other relevant documents;负责公司销售订单及其他相关文件资料的管理、归类、整理、建档和保管工作；
5. Compile the weekly / monthly / quarter / annual statistical statement of sales accordingly, and reply to the department manager / board of management at any time for the inquiry of order status;负责各类销售指标的月度、季度、年度统计报表和报告的制作、编写，并随时答复领导对销售订单动态情况的质询；
6. Assist salesman for the preparation / reception of customer visit to the company;协助销售人员做好上门客户的接待工作；
7. Responsible for the information consultation & complaint from the customer, support and work together with the relevant department to duly handle, and reply to the customer in time;负责客户的信息咨询及投诉记录，协助有关部门妥善处理，并及时回复客户；
8. Updating maintenance of the customer information;更新维护客户资源信息；
9. Complete other work which required by department manager & board of management.完成部门及公司领导交办的其他工作；
任职资格requirement： 1. College, international trade, secretary, English or other related major;大专学历以上，国际贸易、文秘、英语或其它相关专业；
2. High level of English (oral & writing);具备较强的英语口语及写作能力；
3. Above 2 years work experience of customer service;两年以上客户服务工作经验；
4. Have agile customer service concept and reflect;具备敏捷的客服观念和反映速度；
5. Have good ability of communication / coordination, and also have strong analytical / problem-solving abilities;具备良好的人际沟通、协调能力，分析和解决问题的能力；
6. Have strong sense of responsibility, can bear hardships and stand hard work under high pressure.有较强的责任心，能吃苦耐劳，可迅速适应高压工作环境；