客服代表-CSR

到岗时间：1个月之内 婚况要求：不限婚况 Key Responsibilities: 接听客户的电话并解答价格、产品信息、送货周期等问题 以达到公司考核要求 ；
Answer inbound inquiries about product information quotation order status and complaints etc. in courteous manner to meet KPI. 有效地与公司内部相关部门（包括国外办事处）协调处理订单处理各个环节并协助销售团队完成销售指标；
Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target. 合同商务条款的审核；
Contract negotiation with IE company Ｏn commercial terms. 根据公司的标准操作流程准备入单文件，追踪合同批复 Follow up order package preparation and collect approval for order entry ensure all documents comply with working instruction. 及时处理订单问题，确保并跟踪订单免表办理和付款的进程；
审核信用证条款，确保及时收到货款；
Timely solve order issues for customers to smooth the order process，drive paymentLCs and TEC of backlog orders as per sales forecast. Check LC application form to make sure terms and conditions compliance ensure no discrepancies and payment collection Ｏn time 跟踪订单备货及发货情况；
提供清关单据给客户，并协助客户解决报关中遇到的问题；
Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem. 协助销售跟踪仪器安装验收的进展，确保尾款及时回收；
Support sales team to monitor instrument installation and acceptance status to ensure AR collection ASAP 协助销售团队核对订单完成情况；
Cooperate with sales managers to review forecast；
以客户满意度为主旨地认真负责处理客户各类咨询与投诉；
Take customer satisfaction as high priority handle customer requests inquiries and complaints in a proper and timely manner. 及时在ERP 系统中维护物料号和客户账号 Maintain material master customer master data in ERP systems in a timely and accurate manner. 能根据需要，维护及制作销售统计报表等业务文件，并进行分析 Capable to maintain and make sales report etc. business reports and provide analysis upon request. Minimum Qualifications: Have working experience (min 3 years) in customer service demand planning andor logistics related function. Experience in communication with end customer is preferred. Good communication skills and nice personality. Strong written and oral English communication skills. Proved skills in Excel PPT and presentation is required. Strong team player pro-active flexible self-motivated willing to take additional responsibilities eye for details able to work under pressure independently. Knowledge in reputable ERP system and SAP is preferred.